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Refund Policy

April 16th, 2025

1. Overview
At VGLNT, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund Policy below.

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2. Returns

  • We accept returns within 14 days of the delivery date.

  • To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging with all tags attached.

  • Final sale items, accessories, and gift cards are not eligible for return.

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3. How to Initiate a Return

  • To initiate a return, please contact us at contact@stayvglnt.com with your order number and reason for the return.

  • Once your return request is approved, we will provide you with instructions on how to send your item back.

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

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4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, a refund will be processed to your original method of payment within 5-10 business days.

  • Shipping costs are non-refundable.

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5. Exchanges

  • We only replace items if they are defective, damaged, or if you received the wrong item.

  • If you need to exchange an item, please email us at [contact@stayvglnt.com] with your order number and details.

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6. Non-Returnable Items
The following items cannot be returned:

  • Gift cards

  • Sale or clearance items

  • Items marked "Final Sale"

  • Items that have been worn, altered, washed, or damaged after delivery

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7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order with photos and a description of the issue.

  • We will arrange a replacement or issue a refund where applicable.

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8. Late or Missing Refunds

  • If you haven't received a refund after the processing period, first check your bank account again.

  • Then contact your credit card company or bank; it may take some time before your refund is officially posted.

  • If you've done all of this and still have not received your refund, please contact us at contact@stayvglnt.com.

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9. Contact Information
If you have any questions about our Refund Policy, please contact us:

VGLNT
Email: contact@stayvglnt.com

Thank you for shopping with VGLNT. We appreciate your support!

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